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How To Update Branding Info
Step-by-step guide on how to update your branding information
How To Update Listing Info
Step-by-step guide on how to update listing and property information
Frequently Asked Questions
In our base GameChanger package, the still photos are pulled directly from the Matterport camera’s virtual tour. Because Matterport uses its own automated processing, some color inaccuracies can be introduced before we even receive the files. Every home’s lighting, textures, and finishes interact differently with their system, which can cause certain elements — such as wood or paint colors — to appear a little different than they do in person.
Our Edit Team does their best to adjust these images during editing. However, if you’re looking for the most accurate color representation and the highest image quality, our PLUS and PRO packages are designed for that. These packages use professional DSLR photography that we capture and edit entirely in-house, giving us much greater control over the final look and ensuring better color accuracy, detail, and overall consistency than is possible with Matterport images alone.
The Game Changer package is exclusive to the agent who initially purchases it. The content, including photography, virtual tours, and drone videos, is branded specifically for that agent and remains part of their Real 3D Space Portfolio.
Transfer Policy
While the package is generally non-transferable, we do allow transfers under certain conditions. The original agent must provide explicit permission for the transfer.
Transfer Process
To transfer the package:
- The new agent must pay a transfer fee of $95. This fee covers the rebranding and re-delivery of the content.
- If the transfer occurs after the Matterport Virtual Tour hosting period has expired (90 days), an additional $95 hosting extension fee may apply.
For any transfers, please contact us at support@real3dspace.com or text our Customer Support Team at (615) 326-1999.
This policy ensures that all parties receive the necessary updates and support while maintaining the integrity of the content and the Real 3D Space portfolio.
At Real 3D Space, we strive to make rescheduling or canceling appointments as easy and stress-free as possible. You can manage your appointments through our client portal or by contacting our support team.
Rescheduling Your Appointment
- Before the Shoot: Log in to the client portal, locate your order, and choose a new date and time. It’s that simple!
- Timely Communication: Reschedule ahead of the scheduled shoot time to avoid any fees and ensure smooth scheduling.
Canceling Your Appointment
- Client Portal: Log in, locate the order, and cancel your appointment with just a few clicks.
- Request a Refund: After canceling, contact our support team at 615-326-1999 (phone/text) or support@real3dspace.com to initiate a refund or request a coupon for future use.
Contacting Our Support Team
For any questions or assistance:
- Call/Text: 615-326-1999
- Email: support@real3dspace.com
We’re committed to providing a seamless experience, ensuring your needs are met with flexibility and efficiency.
Real 3D Space offers flexibility for rescheduling as long as the request is made at least 2 hours before the shoot’s start time:
- No Fee for Early Rescheduling: Notify us promptly of any conflicts or changes well before the scheduled start time, and we’ll accommodate your request without any additional charge.
- $50 Fee for Late Rescheduling or Cancellations: If rescheduling or cancellation occurs after the photographer has arrived at the property, a $50 fee will apply to cover time and travel costs.
We encourage open and transparent communication to avoid fees and ensure smooth scheduling. Our priority is to deliver exceptional service while balancing flexibility with operational efficiency.
The duration depends on the property size and selected package:
- The Great Package (0–1500 sq ft): ~2 hours
- The Grand Package (1501–3000 sq ft): ~3 hours
- The Gigantic Package (3001–4500 sq ft): ~4 hours
- The Ginormous Package (4501–6000 sq ft): ~5 hours
Preparation is key! Ensure the property is decluttered and staged for a smooth and efficient shoot. The Game Changer Package integrates all services into a single session, saving time while delivering premium marketing materials.
The Game Changer Package is delivered within 72 hours of the photoshoot, backed by a money-back guarantee. Most jobs are typically delivered within 48–60 hours.
For faster delivery, a Next Day RUSH option is available for $95, ensuring your materials are ready the day after the shoot!
Real 3D Space prioritizes safety, quality, and efficiency. If inclement weather—such as rain or strong winds—affects drone or exterior photography, the shoot will be rescheduled to the earliest available time. This ensures safety, protects equipment, and maintains high-quality results.
To keep packages efficient and cohesive, all elements (interior, exterior, drone, and more) are captured in a single session. This approach minimizes delays, avoids extra costs, and delivers a seamless final product.
Follow these steps to ensure your property shines:
- Clean and Declutter: Tidy up all rooms, make beds, clear countertops, and remove personal items (e.g., photos, documents) and refrigerator clutter like magnets and pictures.
- Maximize Lighting: Turn on all lights, replace any burned-out bulbs, and open curtains/blinds for natural light.
- Stage Your Home: Consult your agent or a professional for staging advice.
- Enhance Curb Appeal: Mow the lawn, clean outdoor furniture, and sweep driveways and walkways.
- Final Touches: Organize the home, remove unwanted items, and prepare for the photoshoot duration (2–4 hours).
Preparation makes all the difference! Download the full Pre-Shoot Checklist to ensure your property looks its best.
No, you don’t need to be present. Real 3D Space’s experienced specialists handle the entire process independently. Simply provide entry instructions and ensure the property is prepared using our Pre-shoot Checklist. We’ll take care of the rest, delivering a complete marketing package to showcase your property.