Real 3d Space Terms and Conditions

Last updated: August 6, 2022

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the Real 3d Space, LLC website (the “Service”) operated by Real 3d Space, LLC (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others (the “Client”) who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Booking

Requests made for Real 3d Space, LLC photoshoot (“Shoot”) should be submitted online at https://real3dspace.com. We will reply back within 24 hours by email to verify the date, time, and location of the Shoot. Our online scheduler is easy and convenient to use, just select Book Now. Once booked, both parties have acknowledged the date and time of the Shoot, the Shoot will be considered “booked”.

Photoshoot

The Client is responsible for the presence of an authorized representative at the Shoot to approve the Photographer’s interpretation of the project. If a Client is not present, the Photographer’s interpretation shall be deemed acceptable. Clients are expected to have the property staging and cleaning completed PRIOR to the Shoot. All properties will be shot “As Is”.

Trip & Travel Fees

A $25 Trip Fee will be added to each booking and covers up to 25 miles traveled from a pre-determined point within our Service Area. An additional Extended Travel Fee of $1 per mile will be added for any appointment that is above the 25 miles within our Service Area. Direct client booking for any address outside of our Service Area will not be available. Please call 615-326-1999 to inquire regarding booking of a property outside of our Service Areas.

A $50 Re-Visit Fee will be added for any return visit to the property if the Property is not Ready at the appointment time.

Delivery

All deliveries will be sent to the Client’s email given at the time of booking within 72 hours from end of Shoot. In the event Real 3d Space, LLC does not fulfill deliverables to Client within 72 hours, Real 3d Space, LLC will issue a credit in the amount of the original package booked. This guarantee excludes Shoots where both, Real 3d Space, LLC and Client are aware of extended edit times, special requests made by Client, Client does not provide essential information to complete the service, and Client being unaware of delivery by not recognizing deliverables in email inbox, spam, or junk mail. RUSH jobs will typically be processed and delivered before 6 PM (Central Time) on the day following the shoot.

Cancellation, No-Show, and Inclement Weather Policy 

If cancellation or re-schedule is necessary, please do so with a minimum notice of 24 hours. There is no additional fee for rescheduling a Shoot if the re-schedule is done so before the start time of booked Shoot. Any Shoot cancelled or re-scheduled after the start time of a booked Shoot is subject to a $50 Fee. Clients arriving late beyond 30 minutes to a booked Shoot will be considered a cancellation, and are subject to be billed a Cancellation Fee.

In the event of inclement weather preventing booked Shoot, a new date will be scheduled at the earliest available time at no charge to Client.

Rights and Usage 

All files and links, including, but not limited to, immersive 3d, drone video, property images, flyer, property website, and listing presentation (“Package Contents”) produced for a Client may be used by the Client for any and all marketing materials and campaigns associated with the property and for the Client’s self promotion. The Package Contents may also be used by the Client’s parent company for the sole purpose of marketing the specific property photographed. Ownership of the Package Contents remains with Real 3d Space, LLC, and license is granted only to the Client and Client’s parent company, and not to any third party. Any usage of the Package Contents by a third party, including, but not limited to, architects, builders, stagers, designers, sellers or buyers, is strictly prohibited unless approved in writing by Real 3d Space, LLC.

Email & SMS

By your use of this Service, you are granting Real 3d Space permission to communicate with you, including, but not limited to, email, telephone, and SMS. You may elect to opt-out from these communications. Every marketing email message from Real 3d Space offers an opt-out link. If receiving emails directly from our staff, you may simply reply and request to be removed from the communications list. To opt-out of SMS communication, reply STOP to any message you receive. You may also update your contact information, or request to be removed from future communications by emailing us at support@real3dspace.com.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Real 3d Space, LLC and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by Real 3d Space, LLC

Real 3d Space, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Real 3d Space, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at support@real3dspace.com.