Support2022-08-25T11:14:50-05:00

How Can We Help?

How To Book The Game Changer?

In this short video, we will walk through the process of booking The Game Changer and cover a few key features along the way, such as: Package Choice, Agent & Listing Info, Special Instructions, Property Description, Real 3d For Free, Agent Profile Submission. It is very important that all the information collected is accurate, as this the data we use to build and brand your package.

What’s In Your Package & How To Use

We understand that we deliver an abundance of content (that’s the idea!), so please find below an explanation for each link included in our delivery email. We have also added a few suggestions as to how to use the links to make the most of all of these marketing tools.

Remember, The Game Changer package is not only designed to give you all the materials needed to list and sell successfully, its greater purpose is to become a significant part of your marketing to help you build your brand and grow your business. Long after this property has been sold, these branded tools will continue to work for you!

Downloadable Gallery

The first link in the delivery email is the Downloadable Gallery.

If you click the link attached, the gallery will open in a new page. 

At the top of that page, you can download the entire gallery, marketing video, and print-ready flyer. 

Just find the banner image at the top, look to the bottom right corner of that image, and click the download icon (down arrow). 

Next, type in the password (found in delivery email) and your email address. It will then send a zip file to your email. Once you receive the email, click the download zip button found in the email, and the file will then download to your computer. You will then have access to all the files created for your marketing package.

Suggested Use:

This link is for your personal use only. We do not suggest sharing this link. Use this link to download your content for your personal distribution (i.e. upload photos to MLS and social media, Drone Video file for your social media and personal YouTube, Print Ready Flyer file for social media and print).

Property Website

The property website is where you can find all the content for your property in a single, easy-to-share link.

First, you will find the Immersive 3d Tour at the top of the page. Simply press the play button to enter the Immersive 3d Tour.

Second, you will find the property info section including the custom property description paragraph. This description is collected at the time of booking. If you do not enter a custom description, we will provide a default description for your property.

Third, you will find the Drone Video. Simply press the play button to start the video. The video will begin and end with your branded information card.

Fourth, you will find the Photo Gallery. Press the arrow buttons found on the right or left side of the image to scroll through the gallery.

Fifth, you will find your Agent Bio. This will display your headshot, contact information, and agent bio.

Sixth, you will find a Contact Form. All entries will be sent to your designated email.

Lastly, you will find a social media share option. Simply click the button of your choosing to share to that specific platform.

Suggested Use:

Use this Property Website link in the MLS, share it on social media, or share it directly with prospects through email. Remember, this link contains all the marketing content created for your listing in one simple page!

Drone Video Links

The third component in your delivery email will be the Drone Video links. Here you will find links to your property’s YouTube and Vimeo drone video. Both platforms are provided to you for the best SEO and functionality purposes.

You will receive a YouTube link. This link is Google-ranked and optimized for best SEO purposes.

We use the Vimeo link on the Property Website so we can control what the viewer sees when the video is over. We cannot control the playback feature on YouTube, so if ever you are concerned of what the viewers see after the video is over, use the Vimeo link. You can also find the embed code for your video on this page for embed purposes.

Both of these links are branded to the agent with contact info, broker information, and strategically tagged for best SEO results.

Suggested Use:

Choose one of these links or the embed version for use on MLS, share it on social media, and share through email with prospects. The YouTube link will yield the best results for SEO and branding purposes, but the Vimeo link will display your branded card after the video finishes.

Matterport Virtual Tour Links

The fourth set of links are the direct links to your property’s Immersive 3d Virtual Tour. These links will take you directly to the virtual tour of your property.

You will find a branded and un-branded version of these links. The branded link will contain contact info for the agent found in the upper left corner of the virtual tour. The un-branded link will not have contact info.

Branded and un-branded links are provided for MLS purposes. Use the link appropriate for your particular MLS.

Suggested Use:

Copy the link for use on MLS, share on social media, and send through email to prospects. An embed code can be provided upon request for embed purposes if you would like to embed the link on your own website. Please make a request through our support ticket system.

Listing Presentation & Portfolio

The last link in your email delivery is the Listing Presentation link.

The Listing Presentation contains a short video explaining the significance of how marketing a property using Immersive 3d, Drone, and Professional Photography will give your clients an advantage in the market, while also giving them confidence in you as their agent. It also contains other valuable information, including statistics on the effectiveness of using these marketing tools for their property.

You will also find a link to your Real 3d Space Portfolio. As you continue to use Real 3d Space, each new property will automatically be added to your portfolio, creating consistent branding, and ensuring even more confidence with your clients.

Suggested Use:

Present this link from your laptop or iPad in your Listing Presentations, or send it to potential clients to grow confidence and earn their business.

More Tips:

Share each link on as many different platforms as possible (i.e. MLS, social media, personal website). Although this may seem redundant or unnecessary, this will aid in SEO benefits and help grow your brand. Remember, all the content is branded to you, so even after the home is listed and sold, this content will continue working for you.

FAQ

When can I expect to get my package delivered to me?2021-04-07T16:29:54-05:00

Delivery is guaranteed within 72 hours of the completed shoot or your package is FREE. Most standard jobs are delivered between 48-60 hours after the shoot has been completed.

Our editing team processes jobs in the order they are shot. If you want to jump to the front of the line, we offer a guaranteed next day RUSH that can be added at booking for an additional $95.

Can Real 3d Space shoot the outside of the home on a sunny day and come back in and shoot the inside of the home on a different day?2019-06-11T21:54:03-05:00

We are unable to split shoots (i.e. shoot inside then return for outside)  In order to deliver our product at such a great price, we must shoot the entire package at one time.

The procedure for rain / bad weather is to reschedule the appointment for the first available time slot. If the forecast calls for bad weather on the day of the shoot we leave our schedule as is until the time of the appointment. If rain or bad weather prevents us from starting / completing the shoot, we will then reschedule for the soonest available time.

Can I upload the photos Real 3d Space takes to MLS?2019-06-11T21:53:21-05:00

Yes, one of the links you receive will be the downloadable gallery. This is where you will find all the images we’ve created of your property, including the 360° images (for Facebook) and the drone video. This link is permanent and password protected.

Can I get a discount if I refer new clients to Real 3d Space?2022-08-25T13:41:54-05:00

Yes! The referral program we have is called the Real 3d for Free Program.

In order to qualify, you must be a Client who has previously ordered at least one package.

Second, please review us on Google: Go Now & like us on Facebook: Go Now

Third, have five new agents enter your name in the referred-by section at the time of scheduling their first appointments.

Upon your fifth referral, you will earn a $100 off coupon for your next package!

After your tenth referral, you will earn a $195 credit for your next package!

Then rinse and repeat!

* You must be a current client and the agents who you refer must be new clients.

Can Real 3d Space do a specific drone shot?2019-06-11T21:50:14-05:00

Our photographers have been thoroughly trained and follow a specific shot list. This insures the consistency of our product. However, we can capture specific drone shots to highlight special features of a property per the agents request if the shots are within reason and safe to perform.

This will need to be requested in the special instructions box at the time of booking.

What happens if it rains/bad weather during my shoot?2022-08-25T13:59:17-05:00

If it’s raining or windy, the Specialist may be unable to fly the drone or unable to shoot exterior pictures. Therefore, our policy for rain or inclement weather is to reschedule the appointment, moving it to the earliest available time slot. But since the weather is unpredicatble, we often leave our schedule as-is until close to time of the appointment. If rain or bad weather prevents us from starting/completing the shoot, we will then reschedule for the soonest available time.

We are unable to split shoots (i.e. shoot inside on one day, then return another day for the outside)  In order to deliver our product at such a great price, we must shoot the entire package at one time.

Is there a fee to reschedule?2022-08-25T13:39:33-05:00

There is no fee for rescheduling an appointment. However, if the appointment is rescheduled AFTER the shoot’s start time (i.e. the photographer has arrived and then the shoot gets canceled) then the Agent will incur a $50 rescheduling fee. We do our best to confirm the appointment prior to the shoot, so we hope that this doesn’t happen often.

Do unfinished basements count towards the square footage of the home?2019-06-11T21:47:28-05:00

Any part of the home that is scanned for Immersive 3d will count towards your package square footage.

However, we can capture photos only of unfinished space or areas that you do not wish to be in the Immersive 3d at no additional cost. (i.e. unfinished basements, garage, attic space)

Simply enter these request in the special instructions box at time of booking.

How long will it take for the photographer to do the shoot?2022-08-25T13:43:45-05:00

Provided that the property is ready to shoot when the Specialist arrives, each package shouldn’t take any longer than:

The Great 0 – 1500 sq ft – 2 hrs

The Grand 1501 – 3000 sq ft – 3 hrs

The Gigantic 3001 – 4500 sq ft – 4 hrs

The Ginormous 4501 – 6000 sq ft – 5 hrs

Can I pick or change the music?2021-02-05T12:55:32-05:00
Yes! During booking, we offer a music preference drop-down menu that allows you to select the style and feel of the music to be included in your Drone Video.
The options are:
1) Ambient – Peaceful
2) Uplifting – Inspiring
3) Energetic – Motivational
4) Let us decide
A specific song or artist is not able to be selected, and we cannot include music supplied by an outside source.
In the event you want the music in your video changed after it has been delivered, you will be charged a $25 re-edit fee to do so.
Does Real 3d Space provide Virtual Staging?2022-08-25T11:32:01-05:00

No, this is not currently a service we provide, but it may be something we offer in the future.

Do I need to be at the property for the photoshoot?2019-06-11T22:24:14-05:00

No. As long as we have entry instructions and the property is prepared, we can handle the rest!

Can you photoshop this ____ out?2019-06-11T21:43:49-05:00

No, we currently do not offer any post editing or advanced retouching. For best results, follow the steps on the property preparation checklist and have the property prepared before the time of shoot.

Do you have a prep sheet for homeowners to prepare the home for the photoshoot?2019-06-10T19:55:49-05:00

Yes, you can download the property preparation checklist here:

https://real3dconnectoffload.s3.us-east-2.amazonaws.com/wp-content/uploads/2019/06/18185007/Real-3D-Checklist.pdf

You can also copy this link and send it by email.

If I put my payment info into the app/website will it save it so I don’t have to do it again?2019-06-13T21:39:21-05:00

Yes, you will need to register when the systems asks during the booking / payment process. Once registered you can login to book any future appointment. Just hit Log in next to Returning on the top right of the booking page.

* This is different than the Agent Profile Submission

Does Real 3d Space have a twilight package?2019-06-11T21:42:46-05:00

No, our goal is to provide the most information available about the property to an online consumer. Twilight pictures look cool, but will not sell the house quicker. Immersive 3d gives the consumer the most information possible when looking for a property online.

Does Real 3d Space do commercial properties?2022-08-24T13:43:44-05:00

Yes, we can shoot commercial properties and really anything with four walls and a ceiling. Our pricing starts at $195 up to 1500 sq feet and from there we add $100 for every 1500 additional square feet.

What is the best time of day to schedule a photoshoot?2019-06-14T23:27:20-05:00

There are many things to factor when choosing “the best time” to schedule your photoshoot: available light, direction of light, time of year, angle of the property, obstructions, and so on. Truthfully, the best days for better exposed photos are cloudy overcast days that provide even soft light. But, we all want a beautiful blue sky to add that wonderful color to our pictures.

In that case, the best time would be when there is direct light on the front side of the property (yes, this does mean the back will be in shadow)

To figure out what time this would happen with your property, you can visit suncalc.org or use apps like LightTrac or Lumos to determine the best time of day for your shoot.

What is Matterport Hosting?2022-08-25T11:26:33-05:00

Matterport Hosting is the hosting of the Matterport 3d Virtual Tour.

With every Game Changer package you will receive links to a branded and unbranded Matterport Virtual Tour, as well as, your 3d virtual tour as the header of your property website.

These links will stay live for a minimum of 90 days from the time of delivery. At this point, the links will expire.

If for any reason this timeframe needs to be extended, we offer an additional 90 Days for $95.

Follow this link to extend your property’s Virtual Tour by 90 Days for $95: Click Here

We understand that commercial or rental property owners may desire a longer hosting period for their Virtual Tours, therefore, we also offer a 1-Year hosting package. For $195 up front, you can receive one full year of Matterport hosting, which essentially means you pay for 6 months and receive the next 6 months for FREE.

Follow this link to extend your property’s Virtual Tour by One Year for $195: Click Here

Another exciting service we offer is to connect your property’s Matterport Virtual Tour with Google Street View. This would allow any Google Street View user to seamlessly move from the exterior street view of your property into the interior Matterport Virtual Tour. This is a $25 add-on and works for the duration of your Matterport hosting.

Follow this link to add your property’s Virtual Tour to Google Street View for $25: Click Here

 

Can I transfer a Game Changer package To or From another agent?2022-08-25T11:25:36-05:00

Due to our packages being an all-inclusive marketing product for agents, we do not license previous package media to other agents.

All the content we create is branded to the agent and becomes part of their Real 3d Space Portfolio, which remains live indefinitely for future marketing (i.e. Property Website, Drone video, Listing Presentation, etc.)

However, we do understand agents may wish to transfer their Game Changer package to another agent when necessary. In this case, we would need confirmation from the original agent giving us permission to transfer their content out of their portfolio.

There is a $95 transfer fee typically paid by the new agent. This cost covers the transfer of branding to the new agent and restarts the 90-day Matterport hosting. If the transfer takes place after the Matterport Virtual Tour hosting has expired (after 90 days of the original package delivery), the standard Matterport Hosting Extension fee ($95) would also apply.

You offer a lot in your marketing packages, can I get just the Pictures back sooner?2022-08-25T11:27:54-05:00

Unfortunately, no. In order to keep our costs as low as possible, we have developed our own proprietary editing method that requires all parts of the marketing package to be processed at one time. We do offer a Coming Soon package for $50 that will give you 5 Drone Stills and a Coming Soon Flyer, so you can quickly get your property listed before the complete marketing package is delivered.

Can we get a refund after we have already booked?2019-06-23T07:09:21-05:00

Yes, for any reason you may need to cancel your appointment before the shoot time you may do so and we will issue a refund.

FAQ

When can I expect to get my package delivered to me?2021-04-07T16:29:54-05:00

Delivery is guaranteed within 72 hours of the completed shoot or your package is FREE. Most standard jobs are delivered between 48-60 hours after the shoot has been completed.

Our editing team processes jobs in the order they are shot. If you want to jump to the front of the line, we offer a guaranteed next day RUSH that can be added at booking for an additional $95.

Can Real 3d Space shoot the outside of the home on a sunny day and come back in and shoot the inside of the home on a different day?2019-06-11T21:54:03-05:00

We are unable to split shoots (i.e. shoot inside then return for outside)  In order to deliver our product at such a great price, we must shoot the entire package at one time.

The procedure for rain / bad weather is to reschedule the appointment for the first available time slot. If the forecast calls for bad weather on the day of the shoot we leave our schedule as is until the time of the appointment. If rain or bad weather prevents us from starting / completing the shoot, we will then reschedule for the soonest available time.

Can I upload the photos Real 3d Space takes to MLS?2019-06-11T21:53:21-05:00

Yes, one of the links you receive will be the downloadable gallery. This is where you will find all the images we’ve created of your property, including the 360° images (for Facebook) and the drone video. This link is permanent and password protected.

Can I get a discount if I refer new clients to Real 3d Space?2022-08-25T13:41:54-05:00

Yes! The referral program we have is called the Real 3d for Free Program.

In order to qualify, you must be a Client who has previously ordered at least one package.

Second, please review us on Google: Go Now & like us on Facebook: Go Now

Third, have five new agents enter your name in the referred-by section at the time of scheduling their first appointments.

Upon your fifth referral, you will earn a $100 off coupon for your next package!

After your tenth referral, you will earn a $195 credit for your next package!

Then rinse and repeat!

* You must be a current client and the agents who you refer must be new clients.

Can Real 3d Space do a specific drone shot?2019-06-11T21:50:14-05:00

Our photographers have been thoroughly trained and follow a specific shot list. This insures the consistency of our product. However, we can capture specific drone shots to highlight special features of a property per the agents request if the shots are within reason and safe to perform.

This will need to be requested in the special instructions box at the time of booking.

What happens if it rains/bad weather during my shoot?2022-08-25T13:59:17-05:00

If it’s raining or windy, the Specialist may be unable to fly the drone or unable to shoot exterior pictures. Therefore, our policy for rain or inclement weather is to reschedule the appointment, moving it to the earliest available time slot. But since the weather is unpredicatble, we often leave our schedule as-is until close to time of the appointment. If rain or bad weather prevents us from starting/completing the shoot, we will then reschedule for the soonest available time.

We are unable to split shoots (i.e. shoot inside on one day, then return another day for the outside)  In order to deliver our product at such a great price, we must shoot the entire package at one time.

Is there a fee to reschedule?2022-08-25T13:39:33-05:00

There is no fee for rescheduling an appointment. However, if the appointment is rescheduled AFTER the shoot’s start time (i.e. the photographer has arrived and then the shoot gets canceled) then the Agent will incur a $50 rescheduling fee. We do our best to confirm the appointment prior to the shoot, so we hope that this doesn’t happen often.

Do unfinished basements count towards the square footage of the home?2019-06-11T21:47:28-05:00

Any part of the home that is scanned for Immersive 3d will count towards your package square footage.

However, we can capture photos only of unfinished space or areas that you do not wish to be in the Immersive 3d at no additional cost. (i.e. unfinished basements, garage, attic space)

Simply enter these request in the special instructions box at time of booking.

How long will it take for the photographer to do the shoot?2022-08-25T13:43:45-05:00

Provided that the property is ready to shoot when the Specialist arrives, each package shouldn’t take any longer than:

The Great 0 – 1500 sq ft – 2 hrs

The Grand 1501 – 3000 sq ft – 3 hrs

The Gigantic 3001 – 4500 sq ft – 4 hrs

The Ginormous 4501 – 6000 sq ft – 5 hrs

Can I pick or change the music?2021-02-05T12:55:32-05:00
Yes! During booking, we offer a music preference drop-down menu that allows you to select the style and feel of the music to be included in your Drone Video.
The options are:
1) Ambient – Peaceful
2) Uplifting – Inspiring
3) Energetic – Motivational
4) Let us decide
A specific song or artist is not able to be selected, and we cannot include music supplied by an outside source.
In the event you want the music in your video changed after it has been delivered, you will be charged a $25 re-edit fee to do so.
Does Real 3d Space provide Virtual Staging?2022-08-25T11:32:01-05:00

No, this is not currently a service we provide, but it may be something we offer in the future.

Do I need to be at the property for the photoshoot?2019-06-11T22:24:14-05:00

No. As long as we have entry instructions and the property is prepared, we can handle the rest!

Can you photoshop this ____ out?2019-06-11T21:43:49-05:00

No, we currently do not offer any post editing or advanced retouching. For best results, follow the steps on the property preparation checklist and have the property prepared before the time of shoot.

Do you have a prep sheet for homeowners to prepare the home for the photoshoot?2019-06-10T19:55:49-05:00

Yes, you can download the property preparation checklist here:

https://real3dconnectoffload.s3.us-east-2.amazonaws.com/wp-content/uploads/2019/06/18185007/Real-3D-Checklist.pdf

You can also copy this link and send it by email.

If I put my payment info into the app/website will it save it so I don’t have to do it again?2019-06-13T21:39:21-05:00

Yes, you will need to register when the systems asks during the booking / payment process. Once registered you can login to book any future appointment. Just hit Log in next to Returning on the top right of the booking page.

* This is different than the Agent Profile Submission

Does Real 3d Space have a twilight package?2019-06-11T21:42:46-05:00

No, our goal is to provide the most information available about the property to an online consumer. Twilight pictures look cool, but will not sell the house quicker. Immersive 3d gives the consumer the most information possible when looking for a property online.

Does Real 3d Space do commercial properties?2022-08-24T13:43:44-05:00

Yes, we can shoot commercial properties and really anything with four walls and a ceiling. Our pricing starts at $195 up to 1500 sq feet and from there we add $100 for every 1500 additional square feet.

What is the best time of day to schedule a photoshoot?2019-06-14T23:27:20-05:00

There are many things to factor when choosing “the best time” to schedule your photoshoot: available light, direction of light, time of year, angle of the property, obstructions, and so on. Truthfully, the best days for better exposed photos are cloudy overcast days that provide even soft light. But, we all want a beautiful blue sky to add that wonderful color to our pictures.

In that case, the best time would be when there is direct light on the front side of the property (yes, this does mean the back will be in shadow)

To figure out what time this would happen with your property, you can visit suncalc.org or use apps like LightTrac or Lumos to determine the best time of day for your shoot.

What is Matterport Hosting?2022-08-25T11:26:33-05:00

Matterport Hosting is the hosting of the Matterport 3d Virtual Tour.

With every Game Changer package you will receive links to a branded and unbranded Matterport Virtual Tour, as well as, your 3d virtual tour as the header of your property website.

These links will stay live for a minimum of 90 days from the time of delivery. At this point, the links will expire.

If for any reason this timeframe needs to be extended, we offer an additional 90 Days for $95.

Follow this link to extend your property’s Virtual Tour by 90 Days for $95: Click Here

We understand that commercial or rental property owners may desire a longer hosting period for their Virtual Tours, therefore, we also offer a 1-Year hosting package. For $195 up front, you can receive one full year of Matterport hosting, which essentially means you pay for 6 months and receive the next 6 months for FREE.

Follow this link to extend your property’s Virtual Tour by One Year for $195: Click Here

Another exciting service we offer is to connect your property’s Matterport Virtual Tour with Google Street View. This would allow any Google Street View user to seamlessly move from the exterior street view of your property into the interior Matterport Virtual Tour. This is a $25 add-on and works for the duration of your Matterport hosting.

Follow this link to add your property’s Virtual Tour to Google Street View for $25: Click Here

 

Can I transfer a Game Changer package To or From another agent?2022-08-25T11:25:36-05:00

Due to our packages being an all-inclusive marketing product for agents, we do not license previous package media to other agents.

All the content we create is branded to the agent and becomes part of their Real 3d Space Portfolio, which remains live indefinitely for future marketing (i.e. Property Website, Drone video, Listing Presentation, etc.)

However, we do understand agents may wish to transfer their Game Changer package to another agent when necessary. In this case, we would need confirmation from the original agent giving us permission to transfer their content out of their portfolio.

There is a $95 transfer fee typically paid by the new agent. This cost covers the transfer of branding to the new agent and restarts the 90-day Matterport hosting. If the transfer takes place after the Matterport Virtual Tour hosting has expired (after 90 days of the original package delivery), the standard Matterport Hosting Extension fee ($95) would also apply.

You offer a lot in your marketing packages, can I get just the Pictures back sooner?2022-08-25T11:27:54-05:00

Unfortunately, no. In order to keep our costs as low as possible, we have developed our own proprietary editing method that requires all parts of the marketing package to be processed at one time. We do offer a Coming Soon package for $50 that will give you 5 Drone Stills and a Coming Soon Flyer, so you can quickly get your property listed before the complete marketing package is delivered.

Can we get a refund after we have already booked?2019-06-23T07:09:21-05:00

Yes, for any reason you may need to cancel your appointment before the shoot time you may do so and we will issue a refund.

Earn a $195 credit with the Real 3d for FREE referral program

More Info

We would love to help you! If you cannot find the answer to your question in the FAQ’s above or if you have an issue regarding your marketing package after delivery (property website, drone video, property images, floor plans, print ready flyer, etc), please fill out a support ticket below. When filling out the request form, please do your best to fill out all of the fields and provide a detailed description of the problem. This will help to ensure a speedy solution!

Submit Support Ticket

Name *

Email *

Phone Number *

Need help with *

Subject *Please include property address if applicable

Description *Please enter the details of your request. A member of our support staff will respond as soon as possible.

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